• Do you provide International delivery? Currently, we do not ship outside the US, AK, HI, PR

  • Do you have a catalog? All of our styles can be viewed and ordered on our website.

  • Can I order by phone? Absolutely! We'd be happy to take your order by phone. U.S. customers call us at 1-800-393-4939. Please leave a message with your name, phone number and time of day when you can be reached. If you can mention the style and size you are interested in, this will help us to respond faster to your needs

  • Do your products run true to size? Each dress is made differently so it is best to check the size chart on the dress page that you are looking at for accurate sizing information.

  • How do I tell if a dress is available? Unfortunately, availability changes by the minute and we are unable to know availability on your dress until you place an order. Once your order is placed, we will either pull your dress from our inventory or a DN Formals will call the designer directly to order your dress. We will contact you ASAP to let you know when we can have this dress for you

  • Do you have any stores where I can try on a dress? We are located at 23930 Westheimer Pkwy Ste 107 Katy, TX 77494

  • Do you accept returns and or exchanges? Please see our returns policy above

  • How do I track my order? All orders will have a confirmation email stating that we have processed your order and a second email with a order tracking number when the items are shipped from our store.

  • How long will it take to get my order? Most of the time, the dress you select will ship within 2-3 business day (in stock / not including weekends) and will arrive according to your shipping selection.

  • What are the lengths of your dresses? Most of our long dresses are 60"-62" in length and most of our short dresses are 27"-33” in length unless otherwise specified in the size chart.

  • Is my information secure using this site? Yes, we use the latest technology to ensure your information is secure.

  • What if my billing and shipping addresses are different? If you have entered a billing address that does not match your credit card, or a different billing and shipping address your order will go through our fraud prevention department and this will cause a delay with your order being processed.


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